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Eigen Haard
Housing corporation Eigen Haard owns and manages approximately 50,000 homes in the Amsterdam region. To facilitate this, they have a complex ERP system in place that manages all customer, asset, contract, and operational data in a controlled manner.
However, this ERP system is rigid and difficult to change. Initiated by internal resources, Eigen Haard is implementing its Bizagi platform. We have professionalized this platform to enable agility and business growth.
Eigen Haard
Housing corporation Eigen Haard owns and manages approximately 50,000 homes in the Amsterdam region. To facilitate this, they have a complex ERP system in place that manages all customer, asset, contract, and operational data in a controlled manner.
However, this ERP system is rigid and difficult to change. Initiated by internal resources, Eigen Haard is implementing its Bizagi platform. We have professionalized this platform to enable agility and business growth.
Challenges
Bizagi was implemented by internal resources without prior experience with the platform. While Bizagi is a low-code solution, it requires expertise and specific knowledge to successfully implement a robust foundation for strategic and organization-wide initiatives. The initial implementation was operational but lacked solidity and adaptability. Moving into the next phase of the program, management recognized the critical importance of experienced Bizagi professionals.
The solution
After an audit of the current Bizagi platform we have presented a report which indicated the burning issues and points of improvement. An assessment was also done to facilitate alignment with the industry reference architecture model (CORA). Key findings were a redesign of modular (atomic) functionality in subprocesses, standardization of the interfaces with the legacy ERP and a redesign of the data model to facilitate the CORA model. After that, a team of dedicated consultants started working at a gradual change of the backbone in Bizagi.
Unfortunately there was no room for a radical redesign of the data model. Alternatively we mapped the existing data model to the reference data model, which stimulated the cooperation with other partners in the industry. Also, we refurbished the current processes step by step by applying the new building blocks.
The consequences
After a year of redesign and partial reimplementation, Eigen Haard was ready to initiate new processes on the applied BPM framework we introduced. New functionalities such as the Supplier Portal and financial integration were added. Additionally, new processes were developed to support core operations, elevating the BPM platform to a higher, professional level. Eigen Haard's courage to implement these fundamental changes in an existing BPM solution paid off in subsequent years. The development of new processes could now be completed in just 40% of the original time, and component reusability saved over 25% in project costs.
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