⬅ Go back
First Climate
Our client, First Climate, offers solutions to assist organizations in the private and public sectors in achieving their climate and sustainability goals.
First Climate
Our client, First Climate, offers solutions to assist organizations in the private and public sectors in achieving their climate and sustainability goals.
Challanges
First Climate saw the need to connect customers with suppliers and wanted to find a way to convert the manual back-office sales process into an effective commercial and user-friendly solution. So, they needed a platform that could not only realize e-commerce but also evolve into a fully equipped customer relationship portal.
Secondly, First Climate was looking for a solution that enables customers to define individual climate protection goals and identify potential savings. Furthermore, the platform needed to integrate with other elements, such as a CO2 footprint calculator and their back-end Finance and Inventory system. They are active in a specific, multilingual industry, and their goal is to improve their overall customer experience.
The solution
Due to this broad use case, specific industry, and multiple requirements that involve different business units, we decided with First Climate to develop an e-com platform instead of purchasing an off-the-shelf e-commerce tool. The main reason was the flexibility and speed of development through the use of a low code application development platform (LCAP), which allowed us to achieve a short time-to-value. After a complete (re)design of the process to understand the requirements thoroughly, we ultimately developed a platform called my.FirstClimate. It is a customer experience platform for e-commerce and other online services. It provides highly intuitive and flexible catalog and check-out functionality, as well as integrations with external calculation engines. The extensive fulfillment processes are necessary to enable the generation of well-structured invoices, integration with an EU payment provider, and export to an external financing system with specific requirements.
Through the platform, customers can calculate their CO2 footprint, reduce their future emissions, and offset the remaining emissions. The app is a complete backend solution for First Climate, enabling customer registration, case management, invoice creation, and much more. The app measures and visualizes relevant statistics, including, for example, the number of customers, the number of carbon offset requests, and completed sales.
It was crucial that the styling closely matched First Climate's website to provide a seamless customer experience, and the app is built multilingual to serve both the German and English-speaking markets. The application is integrated with typical tools like Google Analytics that provide First Climate with real-time data. Furthermore, the app is integrated with two Active Directories (ADs) and follows strict EU GDPR guidelines.
The results
For First Climate, the solution offers great value and insight into ongoing activities, how the company grows over time, and helps to better serve customers. It also allows comparisons with previous years when customer engagement was handled manually.
The platform's users (including customers, suppliers, and First Climate) have transparent insights into the process through automated, KPI-based reporting. This allows First Climate to easily manage the application via the built-in management functionality and provide a high user experience (UX) through automated notifications.
They now have an effectively digitized sales process that allows customers to purchase products for their net-zero journey without (manual) interaction with First Climate. It is a scalable platform that can be extended upstream to suppliers of sustainability projects or downstream to customers.
This project is a so-called "lighthouse project" for First Climate to accelerate its digital transformation, in a flexible way with a modern approach.
DO YOU WANT TO KNOW WHAT WE CAN DO
FOR YOUR COMPANY?
DO YOU WANT TO KNOW WHAT WE CAN DO FOR YOUR COMPANY?
OR WOULD YOU LIKE TO READ OTHER CUSTOMER CASES?
➜ TO EXPLORE & CREDITS
➜ SUBSCRIBE TO OUR WEBINAR
➜ GO BACK TO CUSTOMER CASES